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Continuous Quality Improvement

  • HIPPA compliant
    • All of our operators undergo ongoing HIPAA training. This training covers all aspects of HIPAA privacy rules.
    • All employees are required to sign confidentiality agreements.
    • All conversations between callers and our operators are digitally recorded for later recall.
    • All telephone records, messages, and digital voice recordings are backed-up providing the best recovery in case disaster strikes.

  • Measurements
    • Telephone statistics
    • AccuCall system tracks and monitors all phases of calls
    • Ring times, hold times, call times, trafficking, etc.

  • Accuracy/Documentation/Confidentiality
    • System redundancy

Director of Sales -
Contact Liz Collins
(860)570-5543 or (800)449-0531